• I can't hear you! Speak slowly & loudly
    Friday, July 14, 2017

    I can't hear you! Speak slowly & loudly

    My daughter called me the other day on ‘hands free’.  It went something like this …
    ME: “Hello, how are you?”
    DAUGHTER: “F… …nks. Would you like .. .. an ar… .ig?”
    ME: “Come to what?”
    DAUGHTER: “…..logi..  .ig”. “..ester Farm”
    Me: “A logical pig?”
    Daughter: “No Mother! An  arch…logic..  .ig.”
    Me: “Yes Dear, that sounds like fun!”

    I was completely bewildered & she was completely frustrated.  I managed to piece together (further into the conversation) that she inviting me to go with her to volunteer on an archeological dig at a local farm.  I’d already agreed before I knew exactly what I was letting myself in for.

    The interference on hands free made the conversation very difficult.  My daughter didn’t really know if I got the message as I was providing her with polite “that’s good”, “yes”, “ok” to save her repeating it for the nth time.  I didn't know if I’d got the entire message as most of it was garbled or missing.  Shouting didn’t make it any clearer, it just annoyed the people next to me; saying it slower meant I didn't know whether she was ‘tutting’ with impatience or we’d lost signal temporarily.

    It’s not just on hands-free that interference gets in the way. Generally, we all have to deal with it in some form or another when we want to get a message across.  Unfortunately it comes in many forms & disguises.
                                                                       Shannon & Weaver Model of Communication_1.jpg
    Physical noise – people talking loudly in the office; people’s emotions – we can filter out what we want to receive according to how we are feeling; lack of clarity – waffling confuses the main message; time restrictions  – denies the opportunity to elaborate or check understanding; lack of attention – multi-tasking means our attentions can be elsewhere etc. 
    One, some or all of these alter the meaning of the message, jumble it up & make it difficult to communicate. Whether you are the transmitter or the receiver you can help make the message clearer by using the insights below:

    5 Insights to Better Communication

    1.       Identify any present or possible interference
    2.       Take steps to remove (or at least, reduce) interference
    3.       Follow up with another form of messaging to repeat &/or clarify the first
    4.       Get feedback by asking the recipient to repeat what they have understood - feedback
    5.       Smile when you communicate (unless this would be totally inappropriate)
    From now on, when my daughter calls on hands-free, I’m just going to smile & say “call me when you’re parked.”  It will be quicker, safer, less stressful & I won’t end up elbow deep in mud looking for broken bits of pottery when I could be sipping something cool whilst watching bees in my garden.

    More info?

    If you’d like to know more about communicating with a specific person or group or even yourself, or have any questions, please contact me through the contact page at

    Upcoming events

    Follow me on Face Book
    I’m covering all aspects of communication this month – writing (texting), speaking & listening.  Posts are thought provoking, humorous (most of the time) & informative.  Click on, like & follow!
    22nd July 2pm. I’m on Inspiration FM again doing my monthly Life Coach guest slot on Ladies Talk..  The subject will be about Communication with some fascinating interviews with the presenter Wana, from the Test Tower in Northampton.  Tune in to 107.8 FM live or live or on catch up.


Blog Posts

Click a month to see a list of articles

April 2019

March 2019

February 2019

January 2019

December 2018

November 2018

October 2018

September 2018

August 2018

July 2018

June 2018

May 2018

April 2018

March 2018

February 2018

January 2018

December 2017

November 2017

October 2017

September 2017

August 2017

July 2017

June 2017

May 2017

April 2017

March 2017

February 2017

January 2017

December 2016

November 2016

October 2016

September 2016